Integration Nightmare: Customer Reports Plugin Failure and Lack of Support from WeConnectCode
A business client has reported serious concerns regarding customer support and service reliability after purchasing multiple licenses of the Odoo for Gravity Forms plugin developed by WeConnectCode. The case highlights growing frustration among software buyers when technical problems arise and vendors fail to provide timely assistance.
The client states that the company acquired 25 licenses of the plugin from the vendor’s official site to incorporate WordPress Gravity Forms into the Odoo ERP platform as part of its professional workflow, and although the plugin initially seemed fully operational, it only carried out the expected synchronization tasks for about five days.
However, the situation changed abruptly when the system suddenly stopped working and began displaying a “License Not Valid” activation error, preventing the integration from continuing to operate. Since the failure occurred, the customer reports that the plugin has become completely unusable.
What has caused the most concern for the affected company is not merely the technical issue itself but the total absence of any response from the vendor’s customer support channels. Over the last ten days, the client indicates that several attempts were made to reach WeConnectCode through every channel listed on the company’s website, including support forms and email inquiries.
Despite these repeated attempts, the customer reports that no response has been received from either technical support or commercial representatives.
The client also notes that communication options appear to be extremely limited. According to the company, WeConnectCode does not provide a visible telephone number, live chat service, or active social media channels where users could request assistance or escalate urgent issues. As a result, customers experiencing technical problems may find themselves without any immediate way to obtain support.
Additional concerns have emerged about the vendor’s website infrastructure, as the customer notes that the site has shown SSL certificate issues, which prompt security alerts in some browsers and occasionally hinder dependable access. These technical difficulties add another layer of complexity when trying to contact the vendor through the official website.
The affected company emphasizes that technical issues can occur with any software product, particularly with tools designed to integrate complex systems such as WordPress and ERP platforms. However, they stress that responsiveness and customer service are critical elements of professional software development and support.
When support channels remain silent, customers are left without solutions, unable to restore their systems, and uncertain about the status of their licenses or services.
The client is requesting that WeConnectCode promptly confirm the plugin license status, deliver the technical support needed to fix the activation issue, or issue an appropriate refund if restoring the software proves impossible.
The company expects the issue to be settled promptly and communication with the vendor to be restored, allowing the integration to return to regular operation.
